Continuance Intention to use High Maintenance Information Systems: The Role of Perceived Maintenance Effort

Information Systems (IS) continued use theories have typically excluded a role for effort expectancy and similar constructs arguing that they do not impact the intentions of experienced users. This may not hold true for an emerging class of information systems that we refer to as High Maintenance Information Systems (HMIS). HMIS are a class of information systems that require users to expend an ongoing maintenance effort in order to keep the system up-to-date so they can continue to reap future benefits out of using the system. This ongoing maintenance effort is unlikely to significantly diminish as users gain further experience. The proposed study seeks to develop a theoretical model that explains the factors influencing individuals’ continued use of such systems taking into account the potential role of perceived maintenance effort. The proposed model will be validated using a survey design involving experienced Facebook users. Collected data will be analyzed using structural equation modeling and qualitative data analysis techniques.